At Natalie Gizmo, we want you to be satisfied with your purchase. If you are not fully happy with your order, our returns and refund policy is outlined below.
1. Returns
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Returns are accepted within 24 hours of delivery.
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To initiate a return, please contact us at [email protected] with your order details and reason for return.
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Items must be returned in their original condition, unused, and with all packaging intact.
2. Refunds
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Refunds will be processed within 3 business days after we receive and verify the returned item.
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Refunds are issued via online transfer to your provided account details.
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Shipping charges (if any) are non-refundable.
3. Non-Returnable Items
For hygiene and safety reasons, certain products (such as used gear or personal accessories) may not be eligible for return. These will be clearly indicated at the time of purchase.
4. Exchanges
At this time, we do not offer direct exchanges. Customers may return an item (if eligible) and place a new order.
5. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
📧 Email: [email protected]